I’m sure you’ll agree – buying a Ferrari is nothing short of a dream coming true. And that especially holds true for loyalists and enthusiasts. But have you ever wondered what it’s like to own and run a Ferrari? So much shapes the ownership experience, everything from networking events, such as owner drives, to maintaining the car. And the central pillar for proper maintenance is aftersales service. Ferrari Middle East, and Al Tayar Motors, give us a glimpse of what that is like.
Except for limited-edition models, every new Ferrari comes with a 7-year free maintenance contract, along with the standard 3-year warranty. Under the maintenance contract, which Ferrari calls the Genuine Maintenance Programme (GMP), costs related to labour, replacement parts, lubricants, engine oil and brakes are covered. And the standard service intervals are at every 20,000km or one year, whichever comes earlier. Ferrari even gives the freedom to transfer the GMP to a subsequent buyer during the entire 7-year period.
If you think that’s a bit poor, get this – every Ferrari is assigned a dedicated service advisor at the local dealership. And that stint is not limited to just one service or repair job, but for the car’s lifetime. In addition, the service advisor regularly follows up with the owner to check whether the vehicle is due for service and is the concerned person for the Ferrarista if any technical problems arise. All services/repair jobs are carried out by certified technicians who receive formal training at the Ferrari Training Centre in Maranello.
When a car arrives at the dealership for a service, it is thoroughly checked inside and out. If the vehicle requires any additional rectifications or replacements, those tasks are performed only after approval from the car’s owner. Of course, if those fixes are covered under warranty, it won’t cost the owner anything extra. And yes, Ferrari also offers extended warranty packages, going up to 15 years or 90,000km.
So, there you have it. A quick crash course about what’s Ferrari’s aftersales service incorporates. Impressed?